• Managing your subscription, upgrade and device transfer

  Does each device need its own subscription? The subscription is per device. If you have two devices purchased on the subscription option, each requires its own subscription. A device purchased outright does not need an ongoing subscription. For purchase options and current checkout pricing, see Pricing information and the OnlyCat website. Upgrade from subscription to the full version TheFew readers

• Checking your order and shipment tracking

  Check your order Contact OnlyCat Support with your order number and the email address used at checkout. Identity verification is required before customer-specific order details can be shared. We can check the recorded order and payment status, the items purchased, and any saved shipment tracking. Please do not send passwords or payment-card details. Track a shipment When tracking is saved against your order, we can provide the carrier, tracking number, recorded shipping date and trackiFew readers

• Requesting a return or reporting a fault

  Start in your existing support conversation Contact OnlyCat Support with your order number and tell us whether you want to return a product or need help with a fault. If you already have a conversation about it, reply in that thread so the order details, evidence and previous advice stay together. You can also contact support@onlycat.com. You do not have to give a reason for a return. You may share one if you would like help with a particular issue. An operator will review the requeFew readers