• Managing phone notifications and the device alarm

  Cat names in transit notifications OnlyCat now supports transit notifications that include the cat’s name, for example “Jinx’s house — Jinx came in”. Guidance describing this as a future-only feature is out of date. Phone push notifications In the OnlyCat app, go to Account → Push notifications to manage phone notifications. The alarm on your OnlyCat device The device alarm is managed separately in your door policy rule settings. Changing phone push notifications does not cFew readers

• Is the app available in other languages?

  Yes! Our app is currently available in English, German, Dutch, and French. If you speak a language that isn’t supported yet, don’t worry - we’d love to hear from you. Please reach out to us and let us know your preferred language. We’ll make a note of it and consider it when prioritising future language updates. We’re always working to make our app more accessible to everyone, so your feedback really helps!Few readers

• My cat is afraid of locking sounds - what can I do?

  The default locking sound of OnlyCat is very similar to the SureFlap DualScan Microchip Cat Flap, so for most cats it feels quite familiar. However, some cats can be sensitive to noises and may need a little extra support when getting used to it. Try Training Mode Training mode can help your cat get used to the flap. Its locking behaviour depends on how the policy is configured: If you enable training mode on an existing policy, the lock stays permanently unlocked. When creating a trainFew readers

• Pricing information

  There are three pricing options for OnlyCat. One-Time Purchase: You pay for OnlyCat upfront, with no further monthly fees required to use the product. Refurbished: Pre-loved devices which come with the same warranty & features as the One-Time Purchase & Subscription options Subscription Version: You pay a lower price for OnlyCat, but it requires a rolling subscription fee to operate. Subscription Cost GBP £7.99/month EUR €9.99/month USD $9.99/month AUD **$15.Few readers

• What Do the Symbols on My Device Mean?

  Understanding the Symbols on Your OnlyCat Device These symbols appear on the OnlyCat device display and show the system's current status. Symbol Meaning Explanation / Cause AI error The device has detected an internal Al processing issue. ![](https://storage.crisp.chat/users/helpdesk/website/-/9/d/9/a/9d9a00682326c00/screenshoFew readers

• What is the warranty period?

  We want you to love your OnlyCat! That’s why we back it with a 2-year warranty on a return-to-factory basis. Here’s what that means for you: Coverage: If your OnlyCat has a manufacturing defect or stops working properly under normal use within 2 years of purchase, we’ll repair it or replace it. Easy Claims: Simply reach out to our friendly support team and we’ll guide you through the process. What’s Not Covered: The warranty doesn’t cover damage from unauthorised opening ofFew readers

• Where do you ship to?

  We currently ship to: UK (including Channel Islands and Isle of Man) EEA (Europe, Scandinavia): including Germany, Netherlands, Austria, Norway, Sweden, Denmark, France... etc. USA Switzerland Australia New Zealand If your country does not appear in the check-out list, please feel free to contact us as we may consider shipping to other countries. Check your destination at checkout Please check the current checkout for your destination, shipping availability and cost. If your desFew readers