What is the warranty period?

We want you to love your OnlyCat! That’s why we back it with a 2-year warranty on a return-to-factory basis. Here’s what that means for you:

1. Coverage: If your OnlyCat has a manufacturing defect or stops working properly under normal use within 2 years of purchase, we’ll repair it or replace it.
2. Easy Claims: Simply reach out to our friendly support team and we’ll guide you through the process.
3. What’s Not Covered: The warranty doesn’t cover damage from unauthorised opening of the device, accidents, misuse, or normal wear and tear.
4. Your Peace of Mind: We handle the hard stuff - you just enjoy your OnlyCat.

Thank you for choosing us - we’re here to make sure your experience is as seamless and enjoyable as possible!

Requesting a return

We have waived the restocking fee. To request a return, contact Support with your order number. You do not have to give a reason for a return; you may share one if you would like help with a particular issue. An operator will review your order and confirm whether the return is eligible and what happens next. Older-order cases need individual review. Please wait for confirmation and return instructions before sending your device back; a request does not itself authorise a return or refund.

If a fault returns after a repair

We are sorry if a problem has come back after a repair. Please contact Support with your device ID, previous repair details, a description of the recurring problem and links to relevant events. To share an event, open it in the app, click Share Event Link, and paste the link here in your existing support conversation. For a physical fault that is not shown in an event, relevant photos or video may help; these do not replace available event links. An operator will review the evidence and next steps; you do not need to repeat a generic diagnostic sequence first.

Current returns and warranty policy

See the current OnlyCat returns and warranty policy for trial conditions, return-shipping costs and warranty details. Contact Support before sending a device back; we will confirm the applicable instructions and return address.

Start a return or fault request

See Requesting a return or reporting a fault for what to share, event-link instructions and the next steps when a fault returns after repair.

Updated on: 06/10/2026