• My Device is Offline

  My Device is Offline Use this guide if your device shows as Offline in the app or dashboard. Follow only the branch that applies to your device; steps already attempted for this issue count. If you changed your router, network name or password, use Reconnecting your OnlyCat to Wi-Fi to enter the new network details. Step 1: Is the device still working? Check whether the devicePopular

• Cat Entry or Exit Not Working as Expected

  Share event links for review To share an event, open it in the app and click Share Event Link. Paste the link(s) here in your existing support conversation so all correspondence stays together. Please share event links rather than screenshots of the events. If you cannot share an event link, tell Support so we can continue with that limitation recorded. Start here: share the events with Support If entry, exit or locking behaves unexpectedly, please collect events that demonstrate theSome readers

• Update Failed: OnlyCat Firmware Recovery.

  Before starting firmware recovery Firmware and USB recovery must be directed by an OnlyCat support operator. Please do not start the procedure below unless Support has asked you to. For a failed update or repeatFew readers

• Events Not Appearing or Updating in the App

  Missing or delayed events: first steps Confirm whether the device is connected to the internet. If it is offline or the app cannot reach it, follow the applicable branch of My Device is Offline; do not keep requesting an unreachable app reboot. If connected, restart the OnlyCat device through the app once, unless already attempted for this issue: Devices → three dots (⋮) next to your device → Reboot. This reboots tFew readers

• Door Not Locking or Unlocking as Expected

  Share event links for review To share an event, open it in the app and click Share Event Link. Paste the link(s) here in your existing support conversation so all correspondence stays together. Please share event links rather than screenshots of the events. If you cannot share an event link, tell Support so we can continue with that limitation recorded. Door Not Locking or Unlocking as Expected Use this guide if the door is not locking or unlocking as you expect. For unexpectedFew readers

• Camera not showing in the app when trying to scan QR code?

  Typically this has to do with your mobile device's permissions rather than the OnlyCat app itself. You will need to make sure that the OnlyCat app has your device's camera permission iPhone (iOS) Step 1 — Try Inside the OnlyCat App First Open the OnlyCat app. Tap the “+” button in the top menu. If prompted with:“OnlyCat Would Like to Access the Camera” Tap Allow. You’re done. Step 2 — Turn Camera On in iPhone Settings If you tapped **Few readers