Managing your subscription, upgrade and device transfer

Does each device need its own subscription?

The subscription is per device. If you have two devices purchased on the subscription option, each requires its own subscription. A device purchased outright does not need an ongoing subscription.

For purchase options and current checkout pricing, see Pricing information and the OnlyCat website.

Upgrade from subscription to the full version

The upgrade starts at £299, reducing by £50 for each completed year of an active subscription, measured from the start of that active subscription. The minimum upgrade price is £50. Partial years are not prorated.

For example, three completed uninterrupted active-subscription years give a general upgrade price of £149 (£299 minus £150). This is an illustration of the rule, not a check of your individual billing record.

To manage the upgrade in the app, go to Devices → select your device → Payment → Manage Payment plan.

If the amount displayed is unexpected, contact Support with your device ID and the amount shown. Our team can review the applicable subscription history before confirming your individual upgrade amount.

What if my subscription was interrupted?

If the subscription is restored and any money owed is settled, the accumulated timer can be retained. A significant interruption may pause the timer rather than restart it.

Contact Support to confirm how an interruption affects your upgrade price. Do not assume interrupted time counts as uninterrupted active-subscription time; your particular case needs review.

My device is being replaced

If your device is replaced, Support will move its active subscription to the replacement device. Contact us so we can arrange this. The transfer is handled by our team; an explanation in chat is not confirmation that it has been completed.

I am selling or transferring my device

Contact Support and tell us that you intend to transfer the device to another owner. Please also tell the new owner that the device has an active subscription which needs to continue.

Support will coordinate the transfer and confirm the next steps. Do not assume the billing or payment details automatically transfer to the buyer.

For sharing access with household members rather than changing ownership, see Can I share my device with friends or family?.

Updated on: 05/10/2026