Articles on: Orders, Subscriptions & Service

Checking your order and shipment tracking

Check your order

Contact OnlyCat Support with your order number and the email address used at checkout. Identity verification is required before customer-specific order details can be shared.

We can check the recorded order and payment status, the items purchased, and any saved shipment tracking. Please do not send passwords or payment-card details.

Track a shipment

When tracking is saved against your order, we can provide the carrier, tracking number, recorded shipping date and tracking link. Use the carrier link to check the latest information available from the carrier. An order can have more than one shipment.

A saved tracking number or shipping date is not confirmation that the parcel has been delivered. The order being marked completed also does not establish its current location or delivery status.

If tracking is not available

Missing tracking does not by itself tell us whether a parcel has shipped. We can explain the recorded order details and ask an operator to check dispatch if you need a specific update or your parcel has not arrived.

Dispatch and delivery are different

Typical dispatch is 2–3 working days. This is the usual time before an order is sent, not a promised delivery date. Carrier transit time is additional. An operator must confirm any specific dispatch date or fulfilment exception.

Need to change an order?

For an address or item change, cancellation, refund or replacement, give Support the order number and the requested change. An operator reviews and confirms what is possible; a request is not confirmation that the change has been made.

Updated on: 05/10/2026

Was this article helpful?