• Update Failed: OnlyCat Firmware Recovery.

  Firmware Update Recovery Use this guide if an automatic OnlyCat software update fails and you have been advised by Support to attempt a manual recovery. Step 1: Enter USB MSC Mode on the device Option A: Using the Setup Menu (recommended) Press the setup button (circled) once to bring up the Setup Menu. Press the setup button three times to move the selector down to USB MSC. Press and hold the setup button to select USB MSC mode. OptionSome readers

• My Device is Offline

  My Device is Offline Use this guide if your device shows as Offline in the app or dashboard. Step 1: Is the device still working? Check whether the device is detecting transits or if the display is on. ❌ No Go to Power Checks (Step 2) ✅ Yes Skip to Wi-Fi Checks (Step 3) Power Checks Step 2: Check the red LED underneath the device Is the red LED ON? ❌ No – Power issue likely Try the following: If the adaptor is confirmed faulty and the dFew readers

• Events Not Appearing or Updating in the App

  Events Not Appearing or Updating in the App Use this guide if events are not appearing or updating in the app. Step 1: Check Wi-Fi signal Is the device experiencing weak Wi-Fi? ❌ Yes Improve the Wi-Fi signal: After improving the signal, wait 5–10 minutes and check the app again. Move the device closer to the router Add a Wi-Fi extender Reduce interference (other devices, thick walls, etc.) ✅ No Continue to Step 2: Restart the device. --Few readers

• Door Not Locking or Unlocking as Expected

  Door Not Locking or Unlocking as Expected Use this guide if the door is not locking or unlocking as you expect. Work through the steps in order. Each step tells you exactly what to do next. Step 1 Check the device status Is the device powered? ❌ No Follow the Power Checks in the Device Offline guide. Once power is restored, return here and continue. ✅ Yes Continue below. Are events visible in the app? ❌ No Follow the Device Offline guide to restorFew readers

• Cat Entry or Exit Not Working as Expected

  Cat Entry/Exit Issues – Troubleshooting Guide Use this guide if your cat enters or fails to enter the door as expected. Read the scenario descriptions below to identify which applies to your situation. Scenario 1: Cat Was Let Through When It Should Not Have Been Step 1: Check the padlock status Question: Did the padlockFew readers

• Camera not showing in the app when trying to scan QR code?

  Typically this has to do with your mobile device's permissions rather than the OnlyCat app itself. iPhone (iOS) Step 1 — Try Inside the OnlyCat App First Open the OnlyCat app. Tap the “+” button in the top menu. If prompted with:“OnlyCat Would Like to Access the Camera” Tap Allow. You’re done. Step 2 — Turn Camera On in iPhone Settings If you tappedFew readers