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Articles on:Installation & Setup
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  • Troubleshooting
  • Installation & Setup
  • General Questions
  • Wi-Fi
  • Door Policies
  • Prey Detection
  • Compatibility
  • Microchips
  • Where can I find the Installation Instructions and User Guides?
    Your OnlyCat comes with a QR code that links directly to our Getting Started Guide: OnlyCat Quick Start Guide If you’ve already installed your OnlyCat and want to configure the app, you can go straight here: App Setup Guide These guides will help you get your OnlyCat up and running smoothly.Popular
  • What is the best way to route the power cable?
    (https://storage.crisp.chat/users/helpdesk/website/-/9/d/9/a/9d9a00682326c00/wiring1gmiaq8.jpg =1360xauto) There’s no single “right” way to route your OnlyCat power cable—just the way that works best for you. Keeping the cable neat and out of the way is important for both safety and appearance, especially with pets at home. Depending on your time, budget, and style, you can choose an approach that’s simple, subtle, or seamless. Cable management accessories are widely available at mostSome readers
  • How is OnlyCat powered?
    OnlyCat is designed to be a mains-powered device for reliable, continuous operation. It can run from a large battery pack, but keep in mind: A ~20,000 mAh battery typically lasts 24-36 hours. Batteries would likely need replacing or recharging every couple of days. Most of our customers find that, after the one-off effort of running a power cable, it’s easier and more convenient than constantly swapping batteries. The power is connected to the underside of the device: (https://storagSome readers
  • What accessories do I require for installation?
    You likely don't require any mounting accessories: If you don't currently have a cat flap; or, if you're upgrading from another device with cutouts less than 200 mm width and 200 mm height; and your door is less than 55 mm thick (typically the case in the UK and most of Europe). *Exception: In the rare case that your door has a metal lining (<1% of installations), this may attenuate the microchip read range (Note: this is the case with any microchip cat flap). In suchFew readers
  • What are the dimensions of OnlyCat?
    OnlyCat is designed to be a drop-in upgrade for most existing cat flaps (including the SureFlap Cat Flap). It requires a minimum opening size of 165 mm x 172 mm, or a 212mm (or larger) round hole. For larger existing cutouts, such as those with a SureFlap Pet Door, we offer three large mounting accessories (Large Round, Large Square, and Large Squircle) to convert to OnlyCat. For more detailed specifications, please visit our DimensionsFew readers
  • Does OnlyCat come with a power cable?
    Yes! OnlyCat comes with a white 3 m power cable (right-angle USB-C to straight USB-C). If you need a longer cable, here are the options: 4 m cable: 3 m supplied OnlyCat cable, extended with a 1 m USB-C Cable Extender 5 m cable: Option 1: 5 m USB-C Power Cable Option 2: 3 m supplied OnlyCat cable, extended with a 2m USB-C Cable Extender (https://www.onlycaFew readers
  • Can I share my device with friends or family?
    Yes! You can easily share access to your OnlyCat device with others, so friends or family members can also use the app. Here’s how: Open the OnlyCat app. Go to the Devices tab. Select your device. Tap the person icon in the top-right corner. Follow the prompts to share access. That’s it! The invited person will then be able to access and manage the device from their own app. (https://storage.crisp.chat/users/helpdesk/website/-/9/d/9/a/9d9a00682326c00/adding-uFew readers

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