Events Not Appearing or Updating in the App

Use this guide if events are not appearing or updating in the app.

Step 1: Check Wi-Fi signal

Is the device experiencing weak Wi-Fi?

• ❌ Yes

Improve the Wi-Fi signal:

After improving the signal, wait 5–10 minutes and check the app again.

• • Move the device closer to the router
  • Add a Wi-Fi extender
  • Reduce interference (other devices, thick walls, etc.)

• ✅ No

Continue to Step 2: Restart the device.

Step 2: Restart the device

Try Option A first. If events still do not sync, proceed to Option B.

Option A: App reboot

1. Open the app
2. Go to Devices
3. Tap the three dots (⋮) next to the device
4. Select Reboot

Wait for the device to reconnect, then check if events appear.

Option B: Hard restart

1. Hold the setup button for 15 seconds

(the device will enter USB Storage Mode)

2. Wait 5 minutes for the device to fully restart

Once complete, check the app again.

Step 3: Restart the app

Close the app completely, then reopen it.

Wait a few minutes and check if the events update.

Step 4: Still not syncing?

If events are still not appearing or updating after completing all steps:

➡ Contact Support and include:

• Device name or ID
• Time when events stopped syncing
• Whether Wi-Fi is weak or strong
• Any recent changes (new router, power outage, etc.)

Note: This could indicate a corrupted event which may require a developer fix.

Updated on: 22/01/2026