Reconnecting your OnlyCat to Wi-Fi

When to use this guide

Use this guide after changing your router, Wi-Fi network name or Wi-Fi password, or when you need to reconnect OnlyCat to a different network. If the network details have not changed and the app simply shows Offline, start with My Device is Offline instead.

Reconnect using Wi-Fi Setup

This can be done with ease by putting the device back in Wi-Fi Setup mode using the button located next to the USB input on the bottom of the device.

1. Press the button (circled) once to bring up the Setup Menu

2. Press the button again twice to make the selector move down to Wi-Fi Setup.

3. Press and hold the same button to select.

Once in the Wi-Fi Setup menu, you can enter your new Wi-Fi settings by following these steps as if you were adding a new device:

1. Open the OnlyCat app, and navigate to the Devices tab
2. Press the + button, as if you were adding a new device
3. Scan the QR code showing on your OnlyCat device
4. Follow the steps to enter your new network's details

Re-adding an existing device in this way allows setting it up to connect to your new network. No settings will be lost - all door policies and other configuration settings will remain as before.

Check the result and get help if needed

After completing setup, check whether the device reconnects in the app. If you already completed a step for this issue, keep its result rather than repeating it.

If reconnection is unsuccessful after the applicable steps, contact Support in your existing conversation with your device ID, what changed, which setup step failed and the results of the steps already attempted. If you cannot access the setup screen or complete a step, tell us; do not keep repeating an unavailable action.

If the device is connected but events are missing, use Events Not Appearing or Updating in the App.

Updated on: 06/10/2026